Shipping Policy
A legal disclaimer
Effective Date: 2/25/2025
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At Sprout About Acres, we are dedicated to delivering our fresh microgreens, herbs, and edible flowers to you in the most efficient and reliable way possible. Please review our shipping policy below for details on how we handle orders and deliveries.
1. Current Shipping Status (not available)
We are currently working on setting up a robust shipping system and are collaborating closely with various shipping companies to find the best solution for our customers. Our goal is to ensure your orders arrive fresh, on time, and in perfect condition.
Until our national shipping options are available, we do not ship nationally and are only offering selective local delivery. This allows us to maintain the quality and freshness of our products while we finalize our broader shipping capabilities.
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2. Local Delivery Areas (not available)
For now, we are serving customers within specific local areas. If you are unsure whether your location is eligible for delivery, please contact us at orders@sproutaboutacres.com before placing your order.
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3. Delivery Times
Local deliveries are typically made within 5 business days after your order is confirmed. We will provide you with an estimated delivery window and keep you updated on the status of your order.
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4. Order Processing
Orders are processed and prepared for delivery on a first-come, first-served basis. To ensure the freshest products, we harvest and pack your order as close to the delivery date as possible.
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5. Shipping Costs
Shipping costs for local delivery are calculated at checkout based on your location. We strive to keep these costs reasonable while ensuring the safe and timely delivery of your order.
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6. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information (if applicable) so you can monitor the status of your delivery.
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7. Delivery Issues
If you encounter any issues with your delivery, such as damaged or missing items, please contact us immediately at orders@sproutaboutacres.com or 847-666-8897. We will work with you to resolve the issue promptly.
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8. Future Updates
We are actively working to expand our shipping capabilities to serve customers nationwide. Stay tuned for updates on our website and social media channels for when national shipping becomes available.
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9. Contact Us
If you have any questions about our shipping policy or need assistance with an order, please don’t hesitate to reach out:
Email: orders@sproutaboutacres.com
Thank you for your patience and support as we work to improve our shipping services. We appreciate your business and look forward to serving you with the freshest microgreens, herbs, and edible flowers!