Refund Policy

Effective Date: 2/25/2025

At Sprout About Acres, we take pride in delivering the freshest microgreens, herbs, and edible flowers to our customers. Due to the perishable nature of our products, we have a strict refund policy to ensure the quality and safety of our offerings. Please review this policy carefully before placing an order.

1. Eligibility for Refunds or Replacements

We offer refunds or replacements only if the product is rotten or spoiled upon delivery. To be eligible, you must:

Notify us within 24 hours of receiving your order.
Provide clear photos or evidence of the spoiled product.
Return the product (if requested) for inspection.

2. Non-Eligible Situations

We do not offer refunds or replacements for the following reasons:

Change of mind or accidental orders.
Dissatisfaction with the taste, texture, or appearance of the product (unless spoiled).
Delays in delivery caused by third-party shipping services or unforeseen circumstances.
Improper storage or handling of the product after delivery.

3. Refund or Replacement Process

If your product is deemed eligible for a refund or replacement:

We will issue a full refund to your original payment method or provide a replacement product at no additional cost.
Refunds will be processed as quick as possible after approval.
Replacements will be shipped as soon as possible, subject to product availability.

4. How to Request a Refund or Replacement

To request a refund or replacement, please contact us at:
Email: info@sproutaboutacres.com
Phone: 847-666-8897
Please include your order number, a description of the issue, and supporting photos.

5. No Returns Accepted

Due to the perishable nature of our products, we do not accept returns. Refunds or replacements will only be issued based on the conditions outlined above.

6. Contact Us

If you have any questions about our Refund Policy, please reach out to us:

Email: Info@sproutaboutacres.com
Phone: 847-666-8897

Thank you for understanding our Refund Policy. We are committed to providing you with the highest quality products and ensuring your satisfaction. If any issues arise, we will work with you to resolve them promptly and fairly.